[Looks like some big companies are finally paying attention and realizing that people asking where their package are (or in this case their bank statements) don't like the sort of answer I got from Federal Express a few years ago "rackage on ruck, puter say rackage on ruck..." - DC]

 Santander brings India call centres back to UK

Banking giant Santander UK today said it had returned all its call centres in India to the UK following complaints from customers.


Santander has annnounced it has moved all its call centres from India to the UK. Photo: Roy Lawe / Alamy







By Josie Ensor
9:19AM BST 08 Jul 2011

122 Comments




The UK's third biggest bank, which is owned by Spanish parent Banco Santander, said the move had created 500 UK-based jobs.



The bank said the decision was taken following feedback from customers who said dealing with an offshore call centre was "a frustration that can lead to dissatisfaction".


As of July 1, all calls handled by the Indian centres are now being dealt with by staff based in Glasgow, Leicester and Liverpool.